Terms and Conditions
Last updated: August 1, 2025
This document sets out the terms and conditions under which you may use the website https://servicii-curatenie.ro and the services offered by MAGNUS CLEANING MANAGEMENT SRL, hereinafter referred to as the "Company", "Provider" or "we". We are registered in Romania and have our registered office in Splaiul Unirii no. 9, Popești Leordeni, Ilfov County. Our VAT number is RO38076030, and our Trade Register registration number is J23/4209/2017. Accessing, browsing and using the site implies full acceptance of the terms below. If you do not agree to these terms, please discontinue using the site.
1. Description of the Services
MAGNUS CLEANING MANAGEMENT SRL offers professional cleaning services, intended for both individuals and legal entities, exclusively within the Bucharest municipality and Ilfov county.
Services include, but are not limited to:
- Cleaning for offices and commercial spaces
- General cleaning and maintenance for homes
- Post-construction or post-renovation cleaning
- Cleaning, maintenance and reconditioning of floors, carpets and rugs
- Special services and related services (including DDD – disinfestation, deratization, disinfection)
All services are tailored to the client's needs and are performed with qualified personnel, modern equipment and quality materials, respecting the hygiene and safety regulations in force. The provision of services is available at customer locations in Bucharest and Ilfov County, depending on availability and scheduling.
2. Order, Schedule and Cancellation
2.1 Order
Orders can be placed via:
- The contact form on the website
- E-mail: office@servicii-curatenie.ro
- Phone: +40 740 401 402
An order is considered valid only after its confirmation by a representative of the Company.
2.2 Rescheduling and Cancellation
Rescheduling or cancellations must be announced at least 24 hours in advance. In the absence of notice, we reserve the right to charge a no-show fee or limit access to future appointments.
3. Rates, Payment Methods and Billing
Rates vary depending on the surface area, type of cleaning, urgency, degree of dirtiness, or other particularities of the space. We reserve the right to request an advance payment for certain types of work.
3.1 Payment methods:
- Cash upon completion of service
- Bank transfer based on proforma invoice or tax invoice
- Partial payment (advance payment) in cases established by contract
The invoice is issued in accordance with the legislation in force and is transmitted in electronic or printed format, upon request. We reserve the right to request an advance payment for certain types of work.
4. Rights and Obligations of the Parties
4.1 Obligations of the Provider
- Providing services to professional standards
- Use of qualified products, equipment and personnel
- Adherence to the established schedule
- Protecting the confidentiality of customer data
4.2 Customer Obligations
- Ensuring access to the location
- Information about special conditions of the space (sensitive surfaces, security systems, pets, etc.)
- Timely payment of contracted services
- Compliance with safety and collaboration rules
4.3. Additional Contractual Clauses (Optional)
4.3.1. Obligations regarding materials and equipment
Typically, MAGNUS CLEANING MANAGEMENT SRL provides all the materials and equipment necessary to provide the service, except in cases where otherwise established by individual contract.
4.3.2. Access and security
The Client is obliged to ensure access to the space to be cleaned and to inform the Company of any security systems, access restrictions or applicable internal rules.
4.3.3. Force majeure
Neither party will be liable for failure to fulfill contractual obligations in the event of a force majeure event, according to the legislation in force.
4.3.4. Conclusion of the contract
The contract may be terminated unilaterally by either party with a minimum of 5 working days' notice, except in cases where the parties have agreed to another term through the individual contract.
5. Liability and Limitations
MAGNUS CLEANING MANAGEMENT SRL will make every effort to provide services to the highest professional standards. However, we do not assume liability for:
- Damage caused by wear and tear of fragile or unmarked items
- Losses due to incorrect information provided by the client
- Delays due to force majeure (traffic, weather, equipment failures, etc.)
6. Service Guarantee and Complaints
We commit to remedying any deficiency reported within 24 hours of service provision, if the complaint is justified. Complaints must be submitted by email or telephone, accompanied by relevant photos, within a maximum of 24 hours of the intervention.
7. Privacy Policy and Data Protection
We respect the confidentiality of all information and assets at customer locations. Our staff is trained to maintain confidentiality and professionalism. For full details, please see Privacy Policy.
By completing the contact form or by filling out the estimate form, you agree that your data will be processed for the purpose of providing the services. You have the right to access, modify and delete this data in accordance with the legislation in force.
7.1 Data collection and use
By using this site or contracting our services, we collect the following data:
- Name, first name
- Email address, phone number
- Address of the location where the service is provided
- Billing information
This data is collected exclusively for service provision, communication, billing and improving the customer experience.
7.2 Data security
The company implements technical and organizational security measures to protect personal data:
- Storing data in secure databases
- Restricted access to data
- Staff training on data protection
7.3 User rights under GDPR
According to Regulation (EU) 2016/679 (GDPR), customers have the following rights:
- Right of access to personal data
- The right to rectify or delete data
- The right to request restriction of processing
- Right to object
- The right to portability
- The right to file a complaint with the ANSPDCP
Requests can be sent to: office@servicii-curatenie.ro
8. Cookie Policy
8.1 What are cookies?
Cookies are text files saved on your device when you visit a website. They allow your device to be recognized and improve your browsing experience.
8.2 Types of cookies used
- Essential cookies: necessary for the operation of the site
- Analysis cookies: helps us understand visitor behavior (e.g. Google Analytics)
- Functional cookies: for preferences (e.g. language)
- Marketing cookies: for remarketing or display ads
8.3 Cookie management
The user can configure the browser to block or delete cookies. Blocking them may affect the functioning of the site.
9. Intellectual Property Rights
The entire content of the site (texts, images, graphics, logos, design) is the property of MAGNUS CLEANING MANAGEMENT SRL and is protected by copyright law. Copying, distribution or modification without the written consent of the Company is prohibited.
10. Modification of the Terms
The Company reserves the right to modify these terms at any time. The updated version will be published on the website, and continued use of the services implies automatic acceptance of the modifications.
11. Applicable Law and Jurisdiction
These terms are governed by Romanian law. Any dispute will be resolved amicably, and otherwise, by the competent courts in Romania.
12. Contact
For any questions about these terms or our services, you can contact us:
MAGNUS CLEANING MANAGEMENT SRL
Email: office@servicii-curatenie.ro
Phone: +40 740 401 402
Address: Splaiul Unirii Street no. 9, Popești-Leordeni Locality, Ilfov County, Postal Code 077160
Final note
Our company focuses on transparency, security and quality. We are committed to protecting your data and providing services in accordance with the best practices in the field of professional cleaning.